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Managing Conversations With Hostile Adults
Strategies for Teachers
- Georgia J. Kosmoski - Governors State University, University Park, IL, USA
- Dennis R. Pollack - Pollack and Associates, Inc.
Other Titles in:
Communication Skills | Conflict Resolution for Professionals | Teaching Methods & Learning Styles
Communication Skills | Conflict Resolution for Professionals | Teaching Methods & Learning Styles
October 2000 | 128 pages | Corwin
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol. In each chapter, after presenting the reader with a real-life confrontation, both the psychological and educational viewpoints are considered, the educator's effectiveness in handling the situation is analyzed, and strategies and suggestions for application to additional circumstances are discussed.
Defusing the Angry Screamer
Dealing with Public Humiliation
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Curbing the School Gossip
Reversing a Non-Supportive Action
What Works
"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."
Florida State University, Department of Special Education Tallahassee, FL