You are here

New school year, new growth! 

Don't miss out on our back-to school sale! Get 25% off and free shipping on all Corwin books! Use code BTS2022

Customer Service Frequently Asked Questions

Ordering

Searching Online

Online Access

Why should I create an account?

Ordering for school districts or in bulk.

Translation and Subsidiary Rights

Permissions

Information for Authors

Faculty Review Copies, both Complimentary and 60-Day Examination, and college textbook information required by the Higher Education Opportunity Act (HEOA)

Are you online on social networking sites?

Email Practices

 

 

 

How can I order from SAGE?

Phone: 800-818-7243 or 805-583-9774 | Fax: 805-375-5291 | Internet: www.sagepub.com | Email: order@sagepub.com

A customer service representative is always available:
Monday through Friday 6:00am - 5:00pm PST

Contact your Sales Manager

What payment methods can I use?

  • Pay Your Invoice Online with Visa, MasterCard, Discover, or American Express
  • Prepay when you order online with Visa, MasterCard, Discover, or American Express
  • Checks payable to SAGE via mail only to the address below.
  • Purchase Orders: The actual purchase order must be submitted via fax or mail to:

    Mail:
    SAGE Publications
    2455 Teller Road
    Thousand Oaks, CA 91320

    Fax: 805-499-0871 or 800-583-2665

 

How can I change my order?

Contact Customer Service at 800-818-7243 or 805-499-9774

Can I request rush shipping?

In most locations, you can request rush shipping; however, please be advised that expedited orders are processed the same day only if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only. Prices are subject to change. Please call Customer Service for additional information at 800-818-7243 or 805-499-9774.

What do you charge for online shipping?

Please note: These prices apply to those customers paying for their purchases online only, and do not necessarily apply to those customers paying for their purchases with a purchase order. For orders with a PO Box ship-to, USPS Priority Mail is the only available option.

Ship-To Address Shipping Method Price for 1st Book Price for Each Additional Book
U.S. Domestic USPS Priority Mail
UPS Ground
UPS 2nd Day Delivery
UPS Next Day Delivery
$9.00
$5.95
$8.95
$17.95
$3
$1
$4
$5
Canada UPS Standard
UPS Express (2-5 day)
$11.95
$2
$24.95
$5
Mexico UPS Express (2-5 day) $24.95 $5
Central America
South America
UPS Worldwide Expedited (2-5 day) $49.95 $5
Caribbean UPS Worldwide Expedited (2-5 day) $39.95 $5
Puerto Rico USPS Priority Mail
UPS Ground
UPS 2nd Day Delivery
$9.00
$5.95
$14.95
$3
$1
$4
Guam USPS Priority Mail
UPS Worldwide Saver (2-5 day)
$9.00
$39.95
$3
$5
U.S. Virgin Islands USPS Priority Mail
UPS Worldwide Expedited
$9.00
$34.95
$3
$5
American Samoa USPS Priority Mail $9.00 $3
Federated States of Micronesia USPS Priority Mail $9.00 $3
Midway Islands USPS Priority Mail $9.00 $3

Expedited orders (Next Day, Second Day, Express, and Worldwide Expedited) are processed the same day if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only. Prices are subject to change. Please call Customer Service for additional information at 800-818-7243.

What do you charge for shipping for Purchase Orders and offline orders?

Shipping Method First Item Each Add'l Item Ship-To Address
Ground Parcel Shipping $5.95 $1.00 USA and Puerto Rico
Canadian Ground Parcel $11.95 $2.00 Canada only

Expedited orders (Next Day and Second Day) are processed the same day if received by 10 a.m. PST, Monday through Friday. Orders are shipped Monday through Friday only. Prices are subject to change. Please call Customer Service for International Prices or expedited shipping prices at 800-233-9936.

Where do you charge tax?

We charge tax based on the current tax rate for the ship-to address for those customers in the following states:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Kentucky
  • Louisiane
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nevada
  • New Jersey
  • New York
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • Washington D.C.
  • Canada:
    13% HST for the provinces NB, NL, NS
    5% GST for AB, BC, MB, NT, NU, ON, PE, QC, SK, YT

How is my discount applied?

When you enter a Promotion Code in the shopping cart that is valid for a discount, you will see the final amount reflected in your cart. For any questions regarding your order, please contact Customer Service at 800-818-7243 or 805-499-9774.

Can I track my order?

Contact Customer Service at 800-818-7243 or 805-499-9774 for information about orders in process.

What if I have a problem with an order?

Contact Customer Service at 800-818-7243 or 805-499-9774.

PUBNET

SAGE Publications, Inc., is a trading partner with PUBNET and is ready to set up SANs for college stores, retail bookstores, and wholesaler customers. Please contact Sage's PUBNET Coordinator at 800-818-7243, or via email at EDI.CustSvc@sagepub.com. PUBNET orders can be processed as soon as SAN #s are in place for existing customers. New customer records will receive expedited attention. Sage's SAN is 204-7217

Out of Print Notification

Find our Out of Print notification for titles out of print through the preceding month.

How can I search the SAGE web site?

You can search our web site in several different ways:
Use the search box:

  • By ISBN (including the expanded ISBN or "catalog number" you'll find in our mail pieces and emails)
  • By Author Name
  • By Book Title
  • By Keyword

Use our subject area menus on the left side:

  • The "Browse by Topic" drop-down: These dig deep into our subject-specific catalog and are the most likely to bring back multiple results on a single topic
  • Use our "Popular Search" menu on the left side: These are common subject areas in which you, our customers, purchase books.

Can I narrow or broaden my search?

Yes, you can. At the top of the page, your search results will have links to "All", "Bestsellers", Forthcoming", or "Available" products.

Also, try narrowing your search by using more words (e.g., "John F. Kennedy" instead of "Kennedy").
Try broadening your search by using fewer words (e.g., "Kennedy" instead of "John F. Kennedy").

Additionally, use the "Browse by Topic" drop-down menu on the left-hand side to broaden or narrow your subject-specific searches. The deeper you delve into our subject catalog, the more specific your results.

Can I sort my search results?

Yes, you can. Click on the name of the following columns in your search results to sort on that column: Title, Lead Author/Editor, Pub Date.

My search returns no results. Help!

If your search returns no results, try the following:

  • Make sure all words are spelled correctly.
  • If you used a numeral in your title search, try spelling it out (e.g., "two" instead of "2", and vice-versa).
  • If you used an ampersand (&), try removing it from your search altogether or replacing it with "and".
  • If you used a hyphen, try removing it, or vice-versa. SAGE frequently hyphenates words like brain-based and brain-compatible.

Can I search your catalogs online?

Yes, you can. Currently our catalogs are available in PDF format, which is searchable. We'll soon have new catalogs online which are fully searchable and linked. ***LINK NEEDED***View our online catalogs.

How do I activate my online access to a SAGE journal?

Follow the instructions on the How to Activate your Online Access document. Your online access will be available within 1 to 2 business days after we receive your order.

How do I make the most of my SAGE Journals Online subscription?

Please reference the SJO User Guide.

How do I run usage reports?

Please reference the guide on how to run usage reports.

It's easy.

Simply go to ***LINK NEEDED***My Account and fill in your information. That's it.

You'll receive special offers.

We'll send you special offers and discounts just for online users.

Let us know your areas of interest.

We can be sure to send you only the information that you want if you tell us what areas in education are of most interest to you.

Ordering is quick and easy.

By saving your information in an online account, when you purchase a book, all of your information is already in the system. Simply tell us which address to send your books to rather than re-enter the same information each time.

Save your institution and course information.

By saving your institution and course information, requesting a complimentary review copy or a 60-day exam copy is much faster. Simply tell us the expected enrollment, and the term for which you're considering the book, and you're all set!

Is my personal information secure?

Yes. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order.

How do I contact my Sales Manager?

Find your Sales Manager and their contact information on our Find My Rep.

Do you offer volume discounts?

Yes, we do. Please contact your Sales Manager for a quote.

I have tax exempt status. Can I still order online?

Unfortunately, our web site does not yet support ordering for customers with tax exempt status. Please contact your Sales Manager or call Customer Service at 800-818-7243 or 805-499-9774.

Who should I contact for translation and/or subsidiary rights inquiries?

For Translation and Subsidiary Rights inquiries, please contact:
Katherine Ryan
SAGE Publications Ltd
1 Oliver's Yard, 55 City Road
London, EC1Y 1SP
UK

Tel: +44 (0) 20 7324 8500
Fax: +44 (0) 20 7324 8600
Email: foreign-rights@sagepub.com

Please note that we will only accept inquiries from publishing companies and agencies.
More detailed information »

How do I request permission to use SAGE content?

For information about our permissions policies, please read our Rights and Permissions.

I'm a SAGE author. How do I obtain permissions for my work in progress?

I'm a SAGE author. How do I obtain permissions for my work in progress?

Information for authors seeking permissions for use in their own work can be found on the Book Author/Editors.

I'd like to submit a manuscript. Who do I contact?

Information about publishing with SAGE can be found Publish with SAGE. To contact an editor in your area of expertise, please contact the relevant member of our editorial team.

Do you have ready-to-use documentation outlining your manuscript guidelines?

Yes, we do. Please view our Manuscript Guidelinest.

I'm already a SAGE author. How do I contact my editor?

Editorial contact information can be found Publish with SAGE.

I need information about obtaining permissions to use in my work in progress.

All the documentation that you need, including Permission Guidelines, Quick Reference Guides, Permission Request Forms, Permissions Log, and Checklists, can be found at the Author Permissions page.

Where do I find textbook information required by the HEOA?

We are pleased to provide Higher Education Opportunity Act (HEOA) college textbook information to assist faculty with course adoption consideration. This information may be found as a separate tab on the product page of each college textbook. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html.

Who is eligible to request a review copy?

Currently, only faculty at 2- and 4-year higher education institutions are eligible to request a review copy online. If you are not a faculty member at a higher education institution, you may still be eligible. Contact your sales manager to further explore this option.

How do I request a review copy online?

Complimentary review copies or 60-day exam copies are available for most SAGE products to qualified faculty at 2- and 4-year higher education institutions. Where available, a Review Copy icon is located underneath the red Add to Cart button on each product page. Clicking on the Review Copy icon will add the product to your review copy cart and begin your request process. Please note that we will request a billing address, but not a credit card number for any 60-day exam request. 60-Day Exam Copies are subject to invoice at the culmination of the examination period, and therefore require that we request a billing address for invoice. Complimentary Review Copies are just that, and require no billing information.

What is the difference between a Complimentary Review Copy and a 60-Day Exam Copy?

Complimentary Review Copies are just that - free, and are yours to keep once you have completed your review.

60-Day Examination Copies are yours to review for 60 days. At the end of the review period, you can return the book to us; keep the book and pay the invoice; or adopt the book for your course, and it is yours to keep as a desk copy.

Where can I get more information about ordering review copies and about your policies?

Detailed instructions and a copy of our policies can be found in the Review Copy Policy for Complimentary and 60-Day Review Requests

I don't want to order online. What do I do?

You can request a review copy by calling Customer Service at (800) 233-9936 or (805) 499-9734, or contacting your sales manager.

I've made my adoption decision. Now what?

We appreciate that you've considered our book for your course. Please let us know if you'll be adopting it for use. The easiest way to do this is by going to your account at your convenience, clicking on the "Review Request" link, and letting us know directly.

Watch us on YouTube.

YouTube

How does SAGE safeguard my personal information?

Please review our Privacy Policy.

How can I unsubscribe from email communications?

Unsubscribe

My question is not listed here, who can I contact?

marketingservices@sagepub.com