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"Shows leaders of the educational change process how to develop the flexibility, openness, and trust needed to make change as painless and effective as possible. By acquiring the skills of the facilitator, leaders of the change process will know how to navigate uncharted pathways, develop the required skills of their fellow participants, communicate openly and honestly, seek consensus, make intelligent decisions, and solve problems amidst the dynamics of the change process itself and among the many different constituencies that are part of the process."
"The book deals with an time-sensitive and time-intensive topic, and its worth will only be known when it is purchased and used by serious educational entities."
"The principles and ideas presented are not just for school improvement. Many of the materials can be used for an entire gamut of situations. There is something for everyone."